- To ensure efficient scheduling of treatments, please arrive 10 minutes prior to your appointment to relax, unwind and change if necessary.
- Late arrivals will still be finished within the scheduled time, while prices will remain the same.
- For spa packages, groups and appointments of 3 hours and longer, we require a credit card on file to hold the time slot, and 48-hour notice of cancellation.
- To avoid a 25% cancellation fee, please notify us within 48 hours.
- Cancellation of an expired gift certificate of 3 hours or more will result in a Void GC.
- For services of 3 hours or less, we require 24 to 48 hours’ notice
- Gift certificates are non-refundable, and can be used for any service or product, within a year of purchase.
- Expired gift certificates will still be honoured, with an extra fee, depending on the value/service.
- We are not responsible for any lost or stolen gift certificates.
- Out of respect for other clients, please ensure all mobile devices are turned to silent.
Rosa’s Day Spa